In this episode of The Growth Signal, Katie Yagodnik joins Alyssa Nolte to unpack one of the biggest traps in Customer Success… confusing hustle with impact. Katie shares how well-meaning teams end up overloaded, reactive, and stuck doing everyone else’s work (all in the name of being helpful). But that help comes at a cost.
They dig into the real reason CS burnout is rampant, how to recognize when you’re being rewarded for the wrong things, and what it takes to shift the narrative from tactical to strategic. If your team feels busy but not effective, this conversation is the wake-up call you need.
3 Key Takeaways:
- The danger of defining CS success by volume instead of outcomes
- Why clarity in role boundaries isn’t a nice-to-have (it’s a business imperative)
- How to retrain internal stakeholders on the true value CS brings